Privacy Policy

• Sign-Up: When you create an account on RentPhoneUSA.com, we collect the information you provide through the sign-up form. This information is stored in your user profile and used for providing access to our services.
• User Activity: We collect logs such as your IP address, device access history, and login details to allow you to monitor your device usage through your user dashboard.
• Identity Verification: Before a phone with a SIM card is activated, you complete an identity verification (KYC) check in which you upload your ID and take a selfie. Phone-only plans without a SIM card do not require KYC.
• Support: We may communicate with you via Telegram or other direct means if you contact us for customer support. These interactions help us assist you in resolving any issues or answering any queries you may have.

• Provide Services: To enable remote access to your rented device and monitor activity.
• Customer Support: To respond to any queries or requests you make via Telegram or other means of communication.
• Security: To protect your account and prevent unauthorized access.
• Identity Verification and Compliance: To verify the identity of customers who rent phones with a SIM card, prevent fraud and identity theft, and meet our legal and carrier obligations.

We do not use your personal information for marketing or share it with any third parties for marketing purposes.

KYC is required to rent a phone with a SIM card. Before we activate a SIM plan (physical SIM or eSIM), you must complete identity verification. Phone-only plans without a SIM card do not require KYC, and we do not collect biometric data for them.

• What we collect: A government-issued photo ID, a selfie or short video, and biometric identifiers derived from them, namely a scan of your face geometry.
• Why we collect it: Only to verify that you are the person named on the ID, to confirm a live person is present, and to prevent fraud and identity theft. We do not use biometric data for marketing, profiling or any other purpose.
• Consent: We collect biometric data only after you give your express written consent during the verification step. If you do not consent, you can still use our phone-only plans, but we cannot activate a SIM plan.
• Who processes it: We may use a third-party identity verification provider to perform the check on our behalf. The provider may use the data only to perform the verification for us and must protect it under a written agreement.
• No sale: We never sell, lease, trade or otherwise profit from your biometric data.
• Disclosure: We disclose biometric data only to our verification provider, with your consent, or when required by law or valid legal process (see our Legal Requests policy).
• Retention and destruction: We permanently destroy biometric data once the purpose for collecting it has been met, and in any case no later than three (3) years after your last interaction with us, unless a longer period is required by law or a legal hold.
• Security: Biometric data is encrypted in transit and at rest and protected with at least the same care we use for our other confidential and sensitive information, with access limited to authorized personnel.
• Your rights: Depending on where you live (for example Illinois, Texas, Washington, California, or the EU/UK), you may have additional rights over biometric and other sensitive data, including the right to know, access, delete and withdraw consent. Contact us to exercise them.

• Identity Verification Providers: For SIM plans, we may share your ID, selfie and biometric data with an identity verification provider solely to perform the KYC check.
• Law Enforcement: We will only share your personal information, including KYC and biometric data, with law enforcement agencies or other governmental authorities if required to do so by law or valid legal process, or in the case of suspected fraudulent or criminal activity. Our Legal Requests policy explains how we handle these requests. We do not share your data with any third parties for marketing, advertising, or other non-essential purposes.
• Payment Processors: We do not share your payment transaction information with any third-party processors, as all payments are handled securely via our website.

• We retain your personal data for as long as your account is active or as needed to provide you with our services.
• KYC and biometric data are kept only as described in Section 4 and are permanently destroyed on that schedule.
• If you wish to delete your account, you can do so by reaching out to our customer support team. Once your account is deleted, we will remove your personal data from our systems, except where retention is required by law or to resolve disputes.

• We use encryption to securely store all user data in our database.
• Access to user data is limited to authorized personnel only and is protected by secure access controls.

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information by contacting our customer support team.
• Withdraw Consent: You can withdraw your consent to biometric processing at any time. We will then delete your biometric data, and SIM plans that depend on verification may be cancelled.
• Opt-out: You can choose to stop using our services at any time by deleting your account.

• Email: [email protected]
• Telegram: @rentphoneus

By using RentPhoneUSA.com, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Last updated: October 28, 2026